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Payments & Memberships
Choose your plan on the Membership page — Consultation ₹599, Gold ₹5,100, or Premium ₹11,000 — then pay via UPI — scan the QR or pay to our UPI ID from your own UPI app (GPay / PhonePe / Paytm / BHIM), then submit the UTR / transaction reference with a receipt screenshot. UPI payments are verified by our team within 24–48 business hours.
Yes. You pay directly from your own UPI app to our official UPI ID — your UPI PIN is entered only inside your bank-approved app, never on our website. We never see or store PINs, card details, or banking passwords.
UPI payments are verified by our team within 24–48 business hours of submitting the UTR and receipt, and the plan period starts from the activation date. You can always see the status under Membership in your dashboard.
If money was deducted but your membership did not activate, wait a few minutes and refresh the page; if it still does not appear, email shubhsanjogmarriagebureau@gmail.com with the UTR / transaction reference and we will resolve it within one business day.
If two payments exist simultaneously for the same plan on the same account, please contact our support team at shubhsanjogmarriagebureau@gmail.com or +91 9034850873 — we will review the duplicate transaction and assist you within 7–10 business days.
The Matchmaking Process
Our system compares your biodata against other members’ verified profiles using your stated partner preferences — age range, religion, caste/community, mother tongue, education/profession, location, and more. The admin team reviews these preference-filtered results and shares the best-fitting profiles with you based on your plan’s profile allowance.
When our team assigns/recommends a match, it appears in your dashboard with a notification (“New Match Assigned”). You can then shortlist it or Express Interest. Interest requests go to the other member as Pending; they can Accept or Reject. Once an interest is Accepted between two members, contact details become visible per both members’ privacy settings.
Yes — the Recommended Matches page includes partner-search filters so you can browse approved profiles matching your criteria anytime. Shortlisting and expressing interest work the same way there.
It depends on your plan: Gold (₹5,100) includes up to 20 recommended profiles and 3 meetings over 60 days; Premium (₹11,000) includes 25–30 recommended profiles, 5 meetings, and priority assistance over 90 days. The Consultation Package (₹599) covers a single consultation appointment. Usage counters are visible in your dashboard.
Profile Verification & Badges
The badge means our admin team has reviewed the member’s submitted biodata and supporting documents and approved the profile. It indicates an internal review — it is not a government certification or a guarantee of any personal claims. Always verify important details independently before proceeding with an alliance.
Privacy masking is built in: photos and phone numbers stay masked until the profile is approved by our admin team or an interest between the two members is mutually accepted. Members can also keep their photo/phone hidden permanently via their privacy toggles — masking respects those choices too.
Only you and the verifying administrator. Documents are stored privately with no public URL; access happens through short-lived signed links that expire automatically. Other members only ever see masked profile views — never your documents, contact details, or internal review notes. Read more in our Privacy Policy.
Yes — a higher Profile Completion Score improves your chances: complete biodata gives our team more to match against and looks more genuine to families reviewing your profile. Fill every section of the biodata builder, then submit it for review to earn the Verified badge after approval.
Admin-Managed Matches & Support
Behind the scenes, our administrators filter candidate profiles against each customer’s saved partner preferences, manually assign the best recommendations, and monitor each assignment’s interest status (Pending / Accepted / Rejected). Every assignment carries an internal note explaining why the match was suggested, and you’re notified inside your dashboard when a new match is assigned.
Absolutely. Update your Partner Preferences in the biodata section — refined preferences feed directly into future recommendations. You can also book a consultation appointment (or use a meeting credit from Gold/Premium) to discuss your requirements with our team, who will adjust the matching accordingly.
Trained staff roles at Shubh Sanjog Marriage Bureau. Administrators have full access; Relationship Managers handle profile reviews and matchmaking; support staff can view queues read-only. Payment verification is restricted to senior administrators only. Every action is logged, and internal notes added during review are never visible to customers.
Book a slot from the Appointments page using a meeting credit included in your plan (Consultation includes 1; Gold 3; Premium 5). Pick an available date and time, receive a confirmation notification, and our counsellor will meet you to discuss your alliance. Double-booked slots are blocked automatically.
Still have questions?
We’re reachable at +91 9034850873, shubhsanjogmarriagebureau@gmail.com, or visit us at Fatehabad, Haryana, India. Office assistance is available on all working days for profile help, payment issues, and family meetings.